Carlton Palace Hotel - Dubai

ex. Metropolitan Palace Hotel

Al Maktoum Street, Dubai, United Arab Emiratesshow map
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Highlights
8
FabulousBased on  584 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in United Arab Emirates

Use Badge
Overview

Carlton Palace Hotel is a contemporary 5-star accommodation in Dubai. Since 1997 the hotel has been hosting guests in a 10-story innovative building.

The property is notable for the perfect location a 10-minute walk from Union Square train station and offers an access to Reef Mall, which is 1050 meters away. The accommodation is a 10-minute walk from the center of Dubai.

The hotel is within walking distance of Deira City Center Shopping Mall as well as an oceanarium and a zoo.

Dubai airport is just 10 minutes away.

Rooms

Every luxurious room at this property is fitted with individual climate control, a mini-refrigerator and a living area. The hotel offers rooms with fantastic views of the city. All rooms feature marble floor and Arabic decorations.

Eat & Drink

Continental breakfast is served daily in the restaurant. Al Shindagah restaurant menu offers fusion dishes. The coffee bar is the perfect place to enjoy cocktails, tea and soft drinks accompanied by snacks and barbeque. Providing a variety of dishes, Sadaf Restaurant and Glasshouse Brasserie are approximately 50 meters away.

A buffet breakfast is served at the price of AED 75 per person per night. 

Services

Guests can use free shuttle service, a doctor on call and 24-hour security as well as smokers lounge, a safe deposit box and an elevator.

Relax

Treatment facilities feature steam baths and various massages. For sport enthusiasts, fitness classes and a gym area are offered.

Internet

Wireless internet is available in the hotel rooms for free.

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2009.  Number of floors:   10.  Number of rooms:   212.

+ More- Less
Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Coffee/Tea in lobby

Restaurant buffet

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full board
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Coffee/Tea in lobby
  • Catering service
  • Packed lunches
  • Buffet breakfast

Business

  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's pool

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Night club
  • Sun terrace
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view

Room features

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Free in-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Dressing area
  • Patio
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Lighted makeup mirror
  • Bathroom telephone

Self-catering

  • Mini-fridge
  • Electric kettle
  • Dryer

Bedroom

  • Down comforter

Media

  • Flat-screen TV
  • Internet television
  • DVD player
  • Direct dial telephone
  • Plug adaptor
  • AM/FM alarm clock

Room decor

  • Carpeted floor
+ More- Less
Good to know
Check-infrom 14:00-23:59FREECheck-out11:00-12:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEAll children3 - 11 yearsExisting beddingFREEExtra bedChildren above
11 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
  • Nearby
  • Restaurants
  • City landmarks
Bateaux DubaiBateaux Dubai1700 ft
Bur Dubai Abra DockBur Dubai Abra Dock3000 ft
Union Square StationUnion Square Station2700 ft
Al Ghurair CentreAl Ghurair Centre2300 ft
Al Rigga Metro StationAl Rigga Metro Station1700 ft
Salah Al Din Metro StationSalah Al Din Metro Station3300 ft
+ More- Less
Sadaf RestaurantSadaf Restaurant100 ftAl Maktoum Road, Riggat Al Buteen
KisakuKisaku1200 ftAl Maktoum Street
Glasshouse Brasserie, Hilton Dubai CreekGlasshouse Brasserie, Hilton Dubai Creek1300 ftBaniyas Rd
automaticautomatic1500 ft
Golden Fork RestaurantGolden Fork Restaurant1400 ftAl Rigga
+ More- Less
Khalid Bin Al Waleed StationKhalid Bin Al Waleed Station1.1 mi
Al Fahidi StationAl Fahidi Station1.4 mi
Al Ras StationAl Ras Station1.7 mi
Al Ghubaiba StationAl Ghubaiba Station1.9 mi
Deira City Centre Shopping MallDeira City Centre Shopping Mall1.0 mi
Burjuman MallBurjuman Mall1.1 mi
Lamcy PlazaLamcy Plaza1.9 mi
The Dubai MuseumThe Dubai Museum1.4 mi
Dubai Museum In Al Fahidi FortDubai Museum In Al Fahidi Fort1.4 mi
Al BastakiyaAl Bastakiya1.3 miBur dubai, Dubai
Dubai Festival City MallDubai Festival City Mall3.3 miDubai Festival City
Emirates TowersEmirates Towers3.8 miSheikh Zayed Rd
The Dubai MallThe Dubai Mall5.0 miAl Mussallah Rd DownTown Dubai, Near Souk Al Bahar Bridge
Burj KhalifaBurj Khalifa5.3 mi1 Mohammed Bin Rashid Boulevard Downtown Dubai
+ More- Less
Getting around
Airports
Dubai (DXB)2.9 mi
Sharjah (SHJ)13.2 mi
Train
Union Square Station3000 ft
Baniyas Square Station1.0 mi
Underground
Al Rigga Metro Station2000 ft
Bus
Bus stop400 ft
+ More- Less
Reviews
7.8
FabulousBased on  584  reviews
  • 9.6
    Exclusive

    Decoration, food, comfort,pool,service, cleanliness, jacuzzi, staff,shop were all excellent.

  • 5.8
    Guest rating

    Kind hotel staff.

    Proccess speed of the hotel was slow to confirm booking, check in and check out.

  • 5.0
    Guest rating

    overpriced for what it offered, looked very nice on the internet but reality was not the same, room interior was rather poor finish for a four star,and carpet was visibly old.

  • 9.6
    Exclusive

    The level of service provided by the staff is excellent. Very quiet and restful. Despite it being an international venue, the level of English is very very good.

  • 9.6
    Exclusive

    the staff are great and the service the provided me was just excllent, the location was just as I wanted. More then that it was value for money. I would recommend the Metropolitan Palace Dubai to dearest. such quite and decent.

    varity of dining places and bars

  • 6.2
    Good

    Buffet B/Fast

    Need Buffet Lunch and Dinner

  • 5.4
    Guest rating

    Good decoration, nice staff

    Hotel is 5*, however I would give only 4*, doesn't really look like 5*. VER-Very far away from the beach, shoping malls, nice reustarants. Hotel located in Deira and all fun is in Dubai Marina and Jumerah. Really nothing to do in Deira. ouple of souks and that's it. Please be awere that Deira is mor estricked and local area, so i would advise ladies to coverther arms and legs.I really didn't realize how far is it from the beach. If you need beach vacations, don't book any hotel in Deira. Look in Dubai Marina and Jumerah!!!

  • 4.2
    Guest rating

    actually i had to wait about half an hour till i got into the room. it was not really a luxury hotel. the service was not a five star one.

  • 8.8
    Superb

    Friendly Hotel’s Staff and cleanliness with great location has made this hotel best place for stay in dubai. Real value of money with great Location and facilities.

  • 6.2
    Good

    Rooftop pool and sauna facilities excellent

    The rooms stink of an antismoke deodorant they use.

  • 8.8
    Superb

    I must confess i only stayed 1 night and my stay was reasonable but my wife and my mother stayed 3 nights and they said that every thing was clean, the rooms were spacious, the staff were very friendly and they were always there to help in any way.The restaurants in the hotel were fine just a bit on the expensive side.

  • 7.8
    Fabulous

    The way the staff made one feel at home on most occassions, and the alternative option of spending the day at your sister hotel on the beach

    I had a late check in at the hotel which was made even later by a delay in the arrival of my flight. Reception assured me I still had time for a drink at the bar onlly to be refused when I went there immediately. Only when I insisted the barman called reception was I reluctently served, it was not the best of first reflections but in fairness it was the only problem I experienced in an enjoyable stay.

  • 8.2
    Fabulous

    Good staff. Good location,good welcoming and good price compared to facilities

  • 7.4
    Very good

    I think it's one of the best hotels u can find in this range

    Really the staff I can say they were careless in general. Check out staff were fine but check in not. Later I found juce were given to other visitors when check in were I didn't get any. Small things but it make the deference between good and excellent

  • 8.2
    Fabulous

    Clean rooms and excellent prices available online

    Housekeepingalways interupting my showers, in a two day stay I dont think I need much housekeeping

+ More- Less
Highlights
8
FabulousBased on  584 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in United Arab Emirates

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-out11:00-12:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEAll children3 - 11 yearsExisting beddingFREEExtra bedChildren above
11 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Dubai (DXB)2.9 mi
Sharjah (SHJ)13.2 mi
Train
Union Square Station3000 ft
Baniyas Square Station1.0 mi
Underground
Al Rigga Metro Station2000 ft
Bus
Bus stop400 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Hotels nearby
Cities nearby